Target for an initial response
Request documents, samples or pricing
Tell us what you are developing.
Share your product format, target potency, market and expected quantity. Our sales and product teams aim to reply within two business days.
- Grade selection
- Technical documents
- Samples
- Commercial quote
Inquiry definition
What is a qualified ingredient inquiry?
A qualified ingredient inquiry is a structured project brief that gives HETCHYN enough information to recommend a starting grade, match the right documents and confirm the next commercial step. The core inputs are dosage form, target natural beta-carotene potency, preferred route or carrier, destination market, expected quantity, project timing and required documents. If a product code is unknown, the team can begin with the formulation system and shortlist a code for testing.
- Initial response target
- 2 days
- Standard payment
- 80% prepayment · 20% before dispatch
- Starting MOQ
- 10 kg powder or oil · 300 kg beadlets
- Review owner
- Inquiry review by HETCHYN Sales & Product Teams
| Inquiry path | Use when | What happens next |
|---|---|---|
| Catalogue grade | A current product code fits the brief | Confirm stock, lead time, sample and controlled documents |
| Grade recommendation | The format is known but the code is not | Compare potency, route, carrier and market constraints |
| Custom discussion | A standard code does not meet the technical brief | Review feasibility, development scope, MOQ and timing |
Powder, oil and beadlets
Current files matched to the selected product code
Before you send
Four details make the first reply more useful.
If the product code is not yet known, start with the dosage form, target potency and market requirements.
- 01Step 1 · Format
Describe the dosage system
State whether the project is a softgel, tablet, hard capsule, gummy, beverage or powder blend.
- 02Step 2 · Technical target
Add potency and preferred route
Include the natural beta-carotene target and a product code or route preference when known.
- 03Step 3 · Commercial brief
Share quantity and timing
Estimated order volume and project timing help sales assess the relevant MOQ, stock and lead time.
- 04Step 4 · Market and documents
Name the destination and documents
Provide the target market and select any Specification, representative COA, SDS / MSDS or certificates needed.
Your project
Give us enough context to recommend a useful next step.
Include the dosage form, target potency, market and expected quantity. You can also request a specification, representative COA, SDS or applicable certificates.
Direct responseSanjay GongSales Managerinfo@hetchyn.com ↗+86 159 8835 5772 ↗
Phone · WhatsApp · WeChat
After you submit
From prepared email to a confirmed next step.
The form does not submit data in the background, so you can review the complete message before sending it.
- 01Step 1 · Prepare
The website prepares your request
Submitting the form opens a completed message in your default email application; it does not silently send data.
- 02Step 2 · Send
Send the email to HETCHYN
Review the prepared message and send it to info@hetchyn.com, or copy the text into another email service.
- 03Step 3 · Initial reply
Expect a response within two business days
Sales considers the product, market, quantity, timing and document needs and returns the first response.
- 04Step 4 · Confirm
Align the next commercial step
The team confirms grade suitability, current stock, lead time, sample feasibility, documents and quotation details.
Inquiry FAQ
Questions about sending an ingredient inquiry.
These answers explain the first contact process. Final product suitability and commercial terms are confirmed for the selected SKU and destination market.
01What should I include for a useful first reply?
Include the product format or SKU, target natural beta-carotene level, dosage form, estimated quantity, target market, project timing and required documents. If the SKU is unknown, describe the formulation and ask the product team to recommend a starting grade.
02Does the website send my inquiry automatically?
No. The form prepares a completed email in your default email application. Review it and press Send yourself. If no email application opens, use the Copy request text button and email the content to info@hetchyn.com.
03How quickly will HETCHYN reply?
HETCHYN targets an initial response within two business days. Complex custom grades, market-specific documentation or formulation questions may require additional technical review after that first response.
04Can I request a sample, and who pays the freight?
Standard non-custom products can generally be offered as paid samples, with freight paid by the customer. Sample stock, quantity, lead time and custom-grade feasibility are confirmed by sales for the selected product.
05Are stock, lead time and technical documents guaranteed by the website?
No. Stock and lead time are confirmed by sales. Current approved Product Specifications, representative COAs, SDS / MSDS files and certification evidence are supplied by product code and market rather than treated as uncontrolled public downloads.
Commercial starting points
What happens after you contact us.
We will confirm current availability, lead time, documents and terms for the selected product and destination market.
01 / SamplesPaid standard-product samples; freight paid by customer.
02 / Terms80% prepayment; 20% before the product leaves the factory.
03 / Trade basisEXW by default; FOB and other terms confirmed by sales.